🛡️ 100% Escrow Protection
Refund & Escrow Policy
Our commitment to fairness: full automatic wallet refunds when technical services cannot be fulfilled.
Refund & Cancellation Policy
At MobiFirms, we strive for 100% customer satisfaction. Our refund procedures are structured to be transparent and fair.
Remote Services
If a remote technician is unable to complete an unlocking or repair service due to server timeout or unsupported security patch, a full refund is immediately credited back to your account wallet.
GSM Tool Rentals
If a rental credential fails to grant access and cannot be resolved by support within the grace period, your payment will be refunded to your wallet balance.
Wallet Balance
Wallet deposits can be used across all services, tool rentals, and firmware downloads on the platform.